INTRODUCTION
Welcome to the website of the store “Mi Young”, owned by the business “GRAVAS DIMITRIOS”, hereinafter referred to as the “company”, with registered office in Larissa, 40 Karaiskaki Street (Postal Code: 41222), Tax Identification Number (TIN): 161102979 and General Commercial Registry Number (GEMI): 170456140000.

By accessing our website, you have the opportunity to obtain information about our products. Please make sure that before browsing you agree with the following terms and conditions, as any further use and navigation of the website implies your explicit and unconditional consent and agreement with them. Furthermore, we reserve the right to modify and update these Terms of Use at any time and without prior notice. Any changes take effect from the moment they are published on our website. After the publication of modifications, the continued use of our website implies acceptance of those changes.

TERMS
The company reserves the right to unilaterally modify or update these terms and conditions governing transactions conducted through its online store. The company undertakes the obligation to inform users of any modifications as well as any changes through the website of this online store. It is clarified that changes to the terms do not affect orders that have already been placed.

Both in these Terms and Conditions of Use and in the Privacy Policy you can find more information regarding our policies. We encourage you to read these documents carefully.

INTELLECTUAL PROPERTY RIGHTS
All content of this website (logo, texts, photographs, graphics, etc.) constitutes the intellectual property of the company. The company reserves its rights and is protected by the relevant provisions of Greek, European and International legislation. Therefore, it is expressly prohibited for users/visitors of the website to copy, process, reproduce, transfer or otherwise use the content of the website without the written consent of the authorized representatives of the company.

LIMITATION OF LIABILITY
Users/visitors who do not trust this website are advised not to visit or make use of this website or the services offered through it. Furthermore, users/visitors are advised to use software that protects against electronic viruses or other harmful programs and elements.

  1. A) The company is not responsible for side effects or damages arising from the use of ordered products that are due to incorrect product selection by the user, careless or improper use of the products, or due to the fault of the manufacturer, such as defects during manufacturing, incomplete information or instructions accompanying the products, manufacturing quality, safety of materials and actual defects. Our liability in the case of a defective product is limited to the obligation to refund according to the return terms, provided that the necessary conditions are met.
  2. B) In addition, the company is not responsible for shortages in product availability due to force majeure, weather conditions, fire, supplier strikes, unlawful acts of third parties and generally reasons that cannot be attributed to the company.
  3. C) This online store provides the content (such as information, names, photographs, illustrations, etc.), products and services available through this website “as is”, without any expressed or implied warranty of any kind. The company does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements or expectations of the users/visitors. Any direct, indirect, incidental, consequential or other damages arising from access to or use of this website do not create liability for the company, its executives, employees or partners.
  4. D) This website, in order to facilitate and serve its users/visitors, may provide links through hyperlinks or advertising banners to third-party websites, for whose content, privacy policy, security policy, completeness, quality of services or terms of use the company cannot guarantee nor assume responsibility. The connection to such websites is made solely at the responsibility of the user/visitor.

USE OF COSMETIC PRODUCTS
The products available through the online store are intended exclusively for external cosmetic use. The information provided on the website regarding the products is for informational purposes only and does not replace medical advice or diagnosis.

If the user has sensitive skin, allergies or any dermatological condition, it is recommended to seek advice from a physician or dermatologist before using any product.

The company bears no responsibility for any allergic reactions, irritations or other adverse effects that may arise from the use of the products when they are used without prior compatibility testing with the user’s skin.

PRODUCT AVAILABILITY
Our company makes every effort to promptly update the website regarding the availability of our products. However, if at the time of processing your order we notice that there is no stock available in our warehouse for any product, we will inform you immediately after identifying the shortage and will proceed with all necessary steps either to complete your order again or to refund the amount of the specific product according to the return terms. Our company is not responsible for any discrepancies or delays in updating product availability on the website.

PRICE ERRORS
The company makes every effort to ensure that the information listed on the website regarding product prices is accurate and up to date. However, errors may occur during the entry or updating of prices.

If a product appears with an obviously incorrect price due to a technical or human error, the company reserves the right to cancel the order and inform the customer before the shipment of the order. In such a case, if payment has already been made, the amount will be fully refunded to the customer.

PRODUCT DISPLAY
The company makes every effort to ensure that product photographs and descriptions represent the products offered for sale as accurately as possible. However, there may be minor differences in product appearance due to packaging changes by the manufacturer or due to differences in display from users’ screens.

PAYMENT METHODS
For better and faster service, our company offers several different payment methods:

Online payment with Debit or Credit Card (Viva Wallet Smart Checkout)
Fast and secure payment using a debit or credit card through the secure environment of Viva Wallet.

Payment in up to 3 interest-free installments via Klarna.

Payment via PayPal
The safest global payment platform available for direct product purchases.

Cash on Delivery
Payment upon delivery of the parcel to the courier company with a cost of €2.50. Cash on delivery is NOT supported for shipments to Cyprus.

In case a package is not collected without prior communication with us, future cash-on-delivery orders will not be accepted.

SHIPPING METHODS AND DELIVERY TIME
The shipment of purchased products is carried out through ACS Courier and BOX NOW.

Products will be delivered to the customer, once received by the courier company, within the following timeframes:

Shipments within Greece
Mainland destinations: 1–3 days
Island destinations: 1–3 days
Remote areas: 1–5 days

Shipments to Cyprus: 7–10 business days

If the order includes preorder products, the order is delivered to the courier company within 1–3 business days.

Transport Delays
Delivery times are indicative and may vary due to delays by courier companies, periods of increased demand (such as sales periods or holidays) or due to force majeure circumstances. The company is not responsible for delays caused exclusively by the transport company.

ACS Smart Locker Point
You can collect your order at any time of the day from one of the ACS Smart Locker Points by selecting the nearest available locker during checkout.

BOX NOW Lockers
Choose BOX NOW as your shipping method and collect your order from one of the pickup points throughout Greece, available 24 hours a day.

The package remains in the locker for 48 hours.

SHIPPING COSTS

Shipments within Greece

ACS Courier
Shipping cost is €3.50 for orders under €49
All orders above €49 have free shipping
Cash on delivery cost is €2.50

Remote areas may have an additional shipping charge and the customer will be informed before shipment.

BOX NOW
Shipping cost is €1.90 for orders under €49
All orders above €49 have free shipping
Cash on delivery is not supported for BOX NOW shipments.

Shipments to Cyprus
Shipping cost is €8 for orders under €100
All orders above €100 have free shipping
Cash on delivery is not supported for shipments to Cyprus.

If a discount code or promotional offer is used, free shipping applies only if the final amount after the discount exceeds €49 for Greece and €100 for Cyprus.

RETURN / CANCELLATION TERMS

The customer may return a product within 14 calendar days from the date of receipt, provided that the following conditions are met:

The product has not been used and its packaging is intact.
The safety seal remains on the packaging and it has not been opened.
There are no visible signs of use.

We do not accept returns of products that have been damaged or used, unless the product is defective.

If the product shows signs of use, the refund request will not be accepted and the product will be returned to the sender at their own expense.

Refunds
If the above conditions are met, the refund will be processed within 14 business days from the date the company is informed about the withdrawal.

Return shipping costs are borne by the customer unless the return is due to a mistake by the company.

If the payment was made via cash on delivery, the cash on delivery fee is not refunded.

Returns due to company responsibility
In the case of incorrect or defective products:

The full product value is refunded.
Return shipping costs are covered by the company.

Return procedure
The customer sends an email to [email protected] stating the order number. The company provides return instructions and after inspecting the product informs the customer regarding the refund.

Order cancellation
The order can be cancelled before it has been shipped.

APPLICABLE LAW
These terms are governed by Greek Law and the Law of the European Union.

PERSONAL DATA
The processing of personal data is carried out in accordance with the website’s Privacy Policy.

CONSUMER COMPLAINT RIGHT
Consumers have the option to resolve disputes through the European Online Dispute Resolution platform:
https://webgate.ec.europa.eu/odr

NEWSLETTER
Users may subscribe or unsubscribe from the newsletter mailing list at any time.

SOCIAL MEDIA
The company maintains social media accounts to inform customers about new products and offers.

CONTACT
For any information or clarification regarding the use of the website, you may contact us:

Email: [email protected]
Phone: +30 2411415025