INTRODUCTION

Welcome to the online platform of the store “Mi Young,” owned by the business under the name “DIMITRIOS GRAVAS” hereinafter referred to as the “company,” based in Larissa, at Nirvana and Ogl 20 (ZIP: 41221), VAT: EL161102979, and Chamber of Commerce Number: 170456140000.

By accessing our website, you have the opportunity to learn about our products. Please make sure that before browsing, you agree to the terms and conditions below, as further use and navigation on the website imply your explicit and unconditional consent. Additionally, we reserve the right to modify and readjust these Terms of Use at any time without prior notice. Any changes take effect upon their publication on our website. After the publication of changes, using our website implies acceptance of these modifications.

TERMS

The company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. The company undertakes the obligation to inform users of any modifications as well as any changes through its website. It is clarified that changing the terms does not affect orders you have already placed.

For more information regarding our policies, you can refer to both these Terms and Conditions of Use and our Privacy Policy. We encourage you to carefully read these documents.

INTELLECTUAL PROPERTY RIGHTS

All content on this website (logo, texts, photos, graphics, etc.) constitutes the intellectual property of the company. The company reserves its rights protected by the relevant provisions of Greek, European, and International Legislation. Therefore, users/visitors of the website are explicitly prohibited from copying, editing, or transferring the content of this website without the written consent of the authorized persons of the company.

LIMITATION OF LIABILITY

Users/visitors who do not trust this website are invited not to visit or use this website or the services offered through it. Additionally, users/visitors are encouraged to use antivirus software or other harmful programs and elements.

  1. A) The company is not responsible for side effects and damages resulting from the use of ordered products due to the user’s incorrect product selection, careless or incorrect use of the products, or manufacturer’s liability, such as faults in manufacturing, inadequate information, or instructions accompanying the products, quality of construction, material safety, and actual defects. Our liability for a defective product is limited to the obligation to refund money according to the return terms, provided that the necessary conditions are met.
  2. B) Furthermore, the company is not responsible for shortages in product availability due to force majeure, weather conditions, fire, strikes by suppliers, illegal behavior of third parties, and, in general, reasons beyond the company’s control.
  3. C) This website, to facilitate and serve its users/visitors, may provide, among other things, links through hyperlinks or advertising banners to websites and web pages of third parties for the content, personal data protection policy, security policy, completeness, and quality of the services provided, or the terms of use. The company cannot guarantee or be held responsible for the content and quality of the services provided through these websites and web pages. Any direct, consequential, incidental, indirect, or positive damages arising from accessing this website or using it do not create liability for the company, its executives, employees, or associates.
  4. D) Users/visitors are solely responsible for connecting to third-party websites and pages to facilitate and serve them. The above third parties, providers of these websites and pages, have full (civil and criminal) liability for the security, lawful, and validity of the content of their websites, excluding any liability of the company, such as liability for intellectual property rights or any third-party rights. Consequently, users/visitors are required to address directly the above third-party providers for anything that arises from visiting or using their websites and pages. Despite the fact that users/visitors of this website accept that the company is not obligated and cannot control the security and content of both the websites and pages of third parties and the services of third parties to which it provides access, the company is entitled at any time to remove, modify, or interrupt any third-party service or link to third-party websites and pages if, in its judgment, the law or these terms are threatened or violated.

PRODUCT AVAILABILITY

Our company makes every possible effort to promptly update the online website regarding the availability of our products. However, if upon processing your order, we observe that certain items are out of stock, we will inform you immediately upon detecting the shortage. We will then take all necessary steps to either fulfill your order again promptly or initiate the refund process for the specific product in accordance with our Return Terms.

PAYMENT METHODS

For your convenience, our company has selected various payment methods to ensure the best and fastest service:

  1. Online Payment with Debit or Credit Card (Viva Wallet Smart Check Out): Securely and swiftly purchase with your Debit or Credit card through Viva Wallet’s safe environment. Additionally, enjoy the option of paying in up to 3 interest-free installments via Klarna.
  2. PayPal Payment: Utilize the world’s safest global payment platform for the immediate purchase of products.
  3. Cash on Delivery: Payment is made upon receiving the package through the courier company, with an additional cost of €2.50. Please note that the cash-on-delivery service is NOT supported for shipments to Cyprus. (*In case of non-delivery of the package without informing our company, future orders with cash on delivery will not be accepted.)


SHIPPING METHODS AND TIMEFRAMES

The products you purchase will be shipped via courier companies. The delivery to the customer will take place once the courier company has taken over the products. The delivery timeframes are as follows:

Shipments within Greece:

  • Urban Destinations: 1-3 days
  • Island Destinations: 1-3 days
  • Remote Destinations: 1-5 days

Shipments to Cyprus:

  • 7-10 business days

RETURN / CANCELLATION TERMS

If, after receiving the purchase, the customer wishes to return a product, we allow returns within fourteen (14) days from the date of receipt, provided that the product has not been used and its packaging is intact. Therefore, we do not accept returns of products that are damaged or used unless they are defective. In the case of non-defective product returns, it is essential that the product maintains its original packaging seal, meaning the product packaging has not been opened, and there are no visible signs of use. If there are signs of use, a refund will not be processed, and the products will be returned to the sender at their expense.

If the above conditions are met, a refund will be issued to the customer within 14 business days from the time the company is informed of the return, excluding the return shipping costs. In the case of orders paid through cash-on-delivery, the corresponding amount will not be refunded.

In cases where the reason for the return is the company’s fault (e.g., wrong or defective product, errors in order processing, invoicing, or shipping), the company will fully refund the value of the products, and the return shipping cost will be covered entirely by our company.

To exercise the right to return a product, you must inform us by sending an email to [email protected] with the subject “PRODUCT RETURN,” including the order number. This will provide you with the necessary address details and additional information about the return process. The return must include the original purchase document (retail receipt or invoice). Once we receive your package, we will examine the product(s) and promptly inform you of the refund. Returns are accepted only with the company’s approval.

If you wish to exchange a product for another, you must first proceed with the return for a refund and then make a new purchase.

Cancellation of the order can be done at all stages of order processing, provided that the products have not been shipped and are still in our store. If you have received the “Order Shipment Confirmation” email, it means that your order is no longer in our hands but has been handed over to the transportation company for delivery according to your order. To immediately cancel your order, if it has not already been shipped, you can:

  1. Send an email to [email protected] with the subject “ORDER CANCELLATION.”
  2. Call +30 2411 415025.

The right of withdrawal is subject to the cases of Article 4 § 10 of Law 2251/94, as amended, and any other case provided by law or the present agreement according to the law.

TERMS OF USE

Consumers/users of our services are required to use the platform in accordance with the General Terms and applicable laws and regulations and in accordance with good faith and ethical standards.

Prohibited actions include:

  1. Any use of the platform for a purpose other than the use of our services.
  2. Any access or attempt to access information and data (including personal data) transmitted through the platform without authorization.
  3. Access to our services with the purpose of creating or producing a product or service that competes with the platform.
  4. The use of our services for providing services to third parties, except as permitted by the General Terms.
  5. Facilitating, in any way, third parties to access the Service and any data (including personal data) and information.
  6. Any action that is or is considered harmful to the interests of the company, its Partners, or may prevent any third party from using the service.
  7. Sale, transfer, lease, or disclosure of any data obtained from the use of the services, to any third party and for any purpose.
  8. Publication or transmission of inappropriate, illegal, defamatory, threatening, offensive, slanderous, obscene, pornographic, blasphemous content, or any content that violates the law or the Terms of Use, infringes intellectual property or other rights of third parties, is used for the collection or storage of personal data of others, or violates any other laws or the Terms of Use, contains software viruses, or any other codes, files, or programs designed to interrupt, cause damage, interfere with the operation, or destroy any software, equipment, or computer hardware, or is considered inappropriate at the sole discretion of the company.
  9. Any action that could affect the ability of other users to use the platform or undermine the rights of other users, such as personal data, etc.
  10. Any form of software piracy, hacking, and/or data theft (including personal data) and information.
  11. Any use of the platform that, regardless of intent (malicious or negligent), could cause malfunction.
  1. Any violation of these terms may result in the termination of access to our services.Αρχή φόρμας

APPLICABLE LAW AND OTHER TERMS

The above terms and conditions of use of the website, as well as any amendments to them, are governed and supplemented by Greek law, the law of the European Union, and the relevant international treaties. Any provision of the above terms that becomes contrary to the law ceases to be valid automatically and is removed from the present, without affecting the validity of the remaining terms. This constitutes the entire agreement between the company and the visitor/user of the website’s pages and services and binds only them. No modification of these terms will be taken into account and will not be part of this agreement unless it is formulated in writing and incorporated into it.

CONSUMER’S RIGHT TO COMPLAINT

According to Directive 2013/11/EU, which was incorporated into Greece by Joint Ministerial Decision 70330/2015, consumers now have the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any issues with a purchase made from our website, they can initiate the ADR process through the single pan-European platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

NEWSLETTER

The newsletters received by the visitor/user of the website’s services upon registration to mailing lists are the intellectual property of the company and are, therefore, protected by the relevant provisions of Greek law and international conventions. The company reserves the right not to register someone on the mailing lists or to delete them from them.

SOCIAL MEDIA

Our company is actively present on Social Media, where visitors/users can stay informed about the company’s news, offers, advertising campaigns, etc. All posts, products, or services offered by our company on Social Media will be subject to these Terms and Conditions.

CONTACT

For any clarification and information regarding the use of the website, as well as for any further information, users can contact us at the email address [email protected] and the contact phone number: +30 2411516025.