Return / Cancellation Terms:

If, after receiving the purchase, the customer wishes to return a product, we allow returns within fourteen (14) days from the date of receipt, provided that the product has not been used and its packaging is intact. Therefore, we do not accept returns of products that are damaged or used unless they are defective.

In the case of non-defective product returns, it is essential for the product to retain its adhesive on the packaging, meaning that the product packaging has not been opened, and there are no visible signs of use. If there are signs of use, a refund cannot be processed, and the products will be returned to the sender at their expense.

If the above conditions are met, a refund will be issued to the customer within 14 business days from the time the company is notified of their withdrawal, excluding the return shipping costs. In the case of orders paid through cash on delivery, the corresponding amount is not refunded.

In the event that the reason for product returns is the company’s fault (e.g., wrong or defective product, error in order processing, invoicing, or shipping), we will fully refund the value of the products, and the return shipping cost will be entirely borne by our company.

To exercise the aforementioned right to return a product, you must inform us by sending an email to [email protected] with the subject “PRODUCT RETURN.” Please include the order number, and we will provide you with the address details and more information about the return process. For the return to be accepted, the product must be accompanied by the original purchase receipt (retail receipt or invoice). Once we receive your package, we will inspect the product(s) and promptly inform you about the refund process. Returns are accepted only upon approval by the company.

If you wish to exchange a product for another, you must proceed with the return to receive the corresponding refund and then make a new purchase.

Cancellation of the order is possible at all stages of order processing, provided that the products have not been shipped and are still in our store. If you have received the “Order Completion – Shipment” email, it means that your order is no longer in our possession but has been handed over to the transportation company for delivery according to the order submitted to our store.

To immediately cancel your order, if it has not already been shipped, you can:

  1. Send an email to [email protected] with the subject “ORDER CANCELLATION.”
  2. Call +30 2411 415025.

The right of withdrawal applies in accordance with Article 4 § 10 of Law 2251/94, as well as in any other case provided by law or this agreement in accordance with the law.